Don’t be shy. Ask for help! We provide technical support services in Panama.
It’s a basic concept: When you need us, we’re there for you. We review and address online tickets promptly, and we show up when you need us.
Benefits of Technical Support:
- We handle all our technical support requests through a ticketing system, so we can assign a priority and provide the required follow up to your incident. This way all the people involved in the request, from the customer side and also from our side, get notified of the progress towards the solution of the incident.
- When you open a support ticket, it gets assigned to an IT specialist who is trained to handle all sorts of complex problems.
- Issues are seen through to conclusion. We take control of the entire request to keep you focused on your work.
- We identify root causes to eliminate recurring incidents.
- When the ticket is resolved we provide a detail of the cause of the problem and the actions taken to solve it, along with a recommendation to avoid it from happenning again.
- See the additional benefits of technical support.
